Services
Everything an SME needs to run AI well.
We offer the full stack — from finding the right opportunity to building the solution, training your team, and making sure it keeps delivering.
AI Agents & Automation
Let AI handle the work that clogs your calendar and drains your team.
AI agents are software workers — they read, decide, and act across your existing tools, around the clock, without supervision.
Where a human team member might spend two hours a day on inbox triage, quoting, or data entry, an agent handles the same work in minutes — every time, without variation. Your team focuses on the judgement calls that actually need them.
We build agents that fit precisely into your existing operation, not around it.
Key benefits
- Reclaim hours lost to repetitive, multi-step tasks every week
- Consistent execution — no forgotten steps, no bad days
- Scale output without scaling headcount
What you get
- Custom agent built to your specific workflow, not a generic template
- Integration with the tools you already use (email, CRM, calendar, forms)
- Testing period with your real data before full deployment
- Documented handover so your team understands what runs and why
- Ongoing monitoring and adjustment in the first 30 days
Example use cases
- Inbox triage and smart routing for high-volume inboxes
- Automated quoting that pulls from your pricing rules and sends ready-to-sign proposals
- Meeting scheduling, confirmations, and follow-up sequences
- Data entry and CRM updates from emails, forms, and documents
- Customer response handling for common enquiries and FAQs
Custom AI Tools
Built for your specific problem, not a subscription you'll outgrow.
Off-the-shelf AI tools are built for the widest possible audience. Your business isn’t average — and the problems worth solving rarely fit a template.
We design and build AI tools around a specific outcome: the document that takes your team three hours to produce, the question your staff answer twenty times a day, the report that sits waiting for someone to run it. One focused tool that does one thing well beats a platform subscription that does a hundred things you don’t need.
Key benefits
- Solves the exact problem costing you time or money — nothing generic
- Owns nothing about your data that doesn't belong to you
- No per-seat licensing or feature gates as you grow
What you get
- Discovery session to understand the problem before writing a line of code
- Working prototype within two weeks for most projects
- Full source code or deployment you control
- Staff training so the tool gets used, not shelved
- Documentation and a clear path for future improvements
Example use cases
- Proposal and document generator trained on your voice and pricing
- Internal knowledge base assistant that actually knows your business
- Product recommendation or configuration tool for your sales team
- Compliance checker against your industry's specific requirements
- Automated report generation from raw operational data
AI Staff Training & Enablement
AI only delivers value when your team actually uses it.
The most common reason AI investments fail isn’t the technology — it’s adoption. Staff who don’t trust a tool, don’t understand it, or worry about what it means for their job will find ways around it.
Our training is built around your specific tools and your team’s actual role, not a generic AI101 course. We focus on confidence and practical habits, not theory.
Key benefits
- Confident adoption — no tool-aversion, no quiet workarounds
- Practical skills tied to your specific tools and workflows
- Faster ROI on any AI investment you've already made
What you get
- Needs assessment before any training is designed
- Hands-on, scenario-based sessions (not slide decks)
- Practical guides your team keeps and refers to
- Follow-up Q&A session one month after training
- Adoption metrics so you can see what's sticking
Example use cases
- Half-day workshops for non-technical teams using AI writing and research tools
- Role-specific training for operations, sales, and admin staff
- Manager briefings on overseeing AI-assisted work quality
- Prompt engineering for teams using ChatGPT or Copilot day-to-day
- Change management support for teams anxious about AI replacing their work
AI Strategy & Readiness
Find the highest-ROI opportunity in your business — and a safe first step to take.
Most SMEs don’t have a shortage of AI ideas — they have a shortage of confidence about where to start and what will actually pay off.
An AI Strategy engagement answers both. We map your operation, identify where AI creates the most leverage, and give you a clear, sequenced roadmap — not a whitepaper full of buzzwords. Most clients are ready to start their first project within four weeks of completing the assessment.
Key benefits
- Avoid costly pilots that solve the wrong problem
- A clear roadmap, not an open-ended retainer
- Executive-ready output you can share with your board or investors
What you get
- Structured discovery interviews with key staff
- Audit of current tools, data sources, and manual processes
- Prioritised opportunity matrix (impact vs. effort)
- Written roadmap with a recommended first project
- 60-minute presentation and Q&A with your leadership team
Example use cases
- Pre-investment assessment before committing budget to AI tooling
- Mapping of automation opportunities across an operations team
- Readiness check before onboarding a larger AI programme
- Prioritisation exercise when the team has too many competing ideas
Workflow & Process Automation
Re-engineer manual processes into mostly hands-off workflows.
Most SME workflows grew organically — they work, but they’re held together by email threads, shared spreadsheets, and people doing things manually because “that’s how we do it.”
Process automation doesn’t mean replacing your team. It means removing the parts of their day that are pure repetition: forwarding files, updating records, chasing approvals, running reports. When those parts run themselves, your people focus on the decisions that need them.
Key benefits
- Remove human bottlenecks from processes that don't need them
- Fewer errors from manual handoffs and copy-paste work
- Capacity freed for work that actually needs human judgement
What you get
- Process mapping session to document the current state
- Redesigned workflow with clear decision points
- Built and tested automation using your existing platforms
- Exception handling so edge cases don't fall through the cracks
- Staff guide covering the new process and how to manage exceptions
Example use cases
- Invoice processing and approvals from arrival to payment
- New client onboarding sequences across multiple systems
- Job or order management from intake to completion
- Reporting pipelines that run and send themselves
- Multi-step approval workflows triggered by events in your existing tools
AI Systems & Integration
Connect AI into the tools your business already runs.
AI tools are most valuable when they have context — and context lives in your CRM, your accounting software, your helpdesk, your data sources. Isolated AI produces generic output. Connected AI produces output that’s specific, accurate, and actually useful.
We build the bridges between AI and the systems you already depend on, so the intelligence you deploy has the full picture.
Key benefits
- AI that works with your existing software stack, not instead of it
- No data silos — AI can read and write across your systems
- Faster, better outputs because the AI has full context
What you get
- Systems audit to map your current tool landscape
- Integration architecture designed for security and maintainability
- Built and tested connections with appropriate error handling
- Data flow documentation for your IT team or future developers
- Security review of data access patterns before go-live
Example use cases
- CRM-connected AI that knows your client history before drafting an email
- Accounting system integration for automated reconciliation and reporting
- Helpdesk AI that reads tickets and suggests or drafts responses
- eCommerce data feeding AI-powered demand forecasting
- API connections between AI tools and legacy systems via middleware
Responsible & Ethical AI
Deploy AI your customers, staff, and regulators can trust.
AI regulation is accelerating. Customer expectations around transparency are rising. And the risks of getting this wrong — data misuse, biased decisions, eroded trust — are real.
Responsible AI isn’t a box to tick. It’s the foundation that lets you deploy with confidence, iterate quickly, and maintain the trust of the people your business serves.
We help you build that foundation correctly from the start, not retrofit it after something goes wrong.
Key benefits
- Confidence that your AI deployment meets your obligations
- Staff and customers who understand what AI is and isn't doing
- Protection from reputational and legal risk as AI regulation matures
What you get
- Assessment against applicable frameworks (NZ Privacy Act, GDPR awareness, ISO 42001)
- Written governance policy tailored to your context
- Staff guidance on responsible AI use
- Documented decision log for your AI deployments
- Ongoing review support as your AI use evolves
Example use cases
- Privacy impact assessment for AI handling personal data under the NZ Privacy Act or GDPR
- AI governance framework for a team deploying multiple AI tools
- Customer-facing disclosure and explainability documentation
- Review of an existing AI deployment for bias or unintended outputs
- Policy development for acceptable AI use across your organisation
Not sure which service fits?
Book a free call. We'll ask the right questions and tell you honestly what makes sense for where you are right now.